Technology Safety for Agencies
When service providers and workers use technology to communicate with survivors or store information about survivors (such as on cloud services), it can have an impact on the safety and privacy of survivors. Moreover, it can have a safety and privacy impact for workers themselves. The better agencies and workers understand the privacy and safety risks of the technology they use, the better they can mitigate those risks.
This toolkit includes best practice guides on a variety of topics that front-line service provider can use when using technology in their daily work.
COVID19 RESOURCES
Front-line Services’ Best Practice Guides
Communicating with Survivors
This guide is for workers who need to communicate with survivors over the phone. To ensure privacy and safety, here are some best practices when using phones to communicate with survivors.
This guide is for managers or workers in frontline services organisations who communicate by text with survivors, or have responsibility or influence over policies on worker communications with survivors.
This guide is for workers who need to communicate with survivors using video conferencing or video calls. To ensure privacy and safety, here are some best practices when using video to communicate with survivors.
Many workers use email to communicate information to and about survivors. However, email is not a secure form of communication. In addition to the fact that email is not secure, it’s easy for emails to be forwarded, accidentally sent to the wrong person, or be downloaded onto many devices. There are many ways someone else can gain access to your work emails.
Our Sister Org in the US, NNEDV has created a comparison chart about different video and digital communication platforms.
Safety and Privacy Online
This guide is for managers or workers in frontline services who have responsibility for or contribute to content on their organisation’s social media pages or accounts.
This guide is for workers in frontline service organisations who have responsibility or influence over the organisation’s website or online presence.
Tips for Devices and Equipment
This guide is for managers or workers in frontline services organisations who use mobile devices for work purposes
We update our materials frequently. Please visit techsafety.org.au for the latest version of this and other materials.